VenYou

Event design specialists

Terms & Conditions


Placing an order verbally, by pnone or email constitutes you having read and understood the following terms and conditions.

A 30% non-refundable deposit of the total order amount must be paid to establish the booking and secure the date/hire.

Full payment is required 28 days prior tot he event. We cannot deliver without full receipt of payment.

Cancellations made 28 days prior to event will be exempt from the cancellation charge. Your 30% deposit is non-refundable, no charge will be levied against the balance owing.

Cancellation under 28days prior to the event will be charged 50% of the balance owing in total invoice.

Cancellation 7 days prior to event will be charged 100% of the balance owing on the total invoice.

If for whatever reason you wish to cancel your order, we must receive in writing to venyou.info. We recommend you purchase wedding/event insurance to cover any losses in the event being cancelled.

Al lthe items are hired for a 24 hour period. If a client wishes to extend the hire period, this must be discussed in advance by a memebr of staff. The price will be ammended accordingly.

It is imperative all items are checked upon arrival. Any damages must be reported to us within 2 hours of the delivery.

Any item damaged will be charged at four times its hire price. The total cost will be confirmed in writing within 7 days. Should the item be of higher value then the deposit the client will be sent an invoice, payment must be received within 7 days.

The owner shall not be responsible for any injury or damage caused to the hirer, or any third parties. Any property damage that occurs whilst using the goods under hire.  We will supply all items in good working order, these items must be returned in the same condition.

Thankyou  for your assitance and co-operation. we look forward to working with you on your event.